| Value | Category | Cases | |
|---|---|---|---|
| 1 | Long distance to SARS offices | 13 |
0.1%
|
| 2 | Took long to be attended | 25 |
0.1%
|
| 3 | Rude or uncaring officials | 5 |
0%
|
| 4 | Incorrect/ unfair deductions | 45 |
0.2%
|
| 5 | Could not get help | 11 |
0.1%
|
| 6 | Corrupt officials | 12 |
0.1%
|
| 9 | Complicated process | 17 |
0.1%
|
| 10 | Late tax refund | 9 |
0%
|
| 11 | Long waiting time | 29 |
0.1%
|
| 12 | Other (specify) | 11 |
0.1%
|
| 99 | Not applicable | 19478 |
99.1%
|