Africa - RIA ICT Access Survey 2017-2018

Reference ID

zaf-ria-rias-2017-2018-v1.1

Year

2017

Country

Africa

Producer(s)

Research ICT Africa

Collection(s)

Research ICT Africa

Created on

Jun 26, 2019

Last modified

Jul 21, 2020

Page views

27396

Data Description

Data File: rias-2017-2018-business-v1

Cases	4409
Variable(s)	274

Variables

Name	Label	Question
C11	C11.How long have you been doing business with your most important customers

C12	C12.How does the business usually communicate with its customers - Mobile Phone

C13	C13.How does the business usually communicate with its customers - Land Line

C14	C14.How does the business usually communicate with its customers - Email

C15	C15.How does the business usually communicate with its customers - SMS

C16	C16.How does the business usually communicate with its customers - Fax

C17	C17.How does the business usually communicate with its customers - In person

C18	C18.How does the business usually communicate with its customers - Social Media

C18a	Others

C19	C19.What is the preferred mode of communication of the business with customers?

C20	C20.Do you offer your customers a credit line facility

FI1	FI1.How many working Fixed-line telephone connections does your business have?

FI2	FI2.Does the business have a Fax?

FI3	FI3.How important is the usage of a fixed-line phone for your business activitie

FI4	FI4.Why does this business not have a fixed land line?

Fi4a	If your business does not have a fixed line phone, why not? Too expensive?

Fi4b	If your business does not have a fixed line phone, why not? No need?

Fi4c	If your business does not have a fixed line phone, why not? Not available?

Fi4d	If your business does not have a fixed line phone, why not? Other?

Fi4e	FI4.Why does this business not have a fixed land line? [Other (specify)]

FI5	FI5.Do you plan to use it in the future?

M1	M1.Does the business Manager have a mobile ?

M1a	Does the business use mobile phones for business purposes?

M2	M2.How many employees have a mobile Phone

M2a	M2a.Are employees using their personal mobile phones for business purposes

M3	M3.Does the business compensate its employees for airtime used on personal phone

M4	M4.If your business does not use mobiles for business purposes, what is the main

M5	M5.Is your business planning to use mobile phones in future?

CO1	Does the business own any computers (PCs or Laptops)?

CO2	CO2.How many working Computers does your business have?

CO3	CO3.Does your company make use of Inventory Control Software/ Point of Sale Soft

CO4	CO4.Does your company use Accounting Software

CO5	CO5.Does the business have a working printer

CO6	Too expensive

CO7	No need

CO7b	Do not know who to use them

CO8	Other

BS1	HOW TO IMPROVE YOUR BUSINESS SKILLS?

BS2	HOW TO USE COMPUTERS FOR YOUR BUSINESSES

BS3	HOW TO SET UP A WEBPAGE

BS4	HOW TO SET UP A SOCIAL MEDIA

BS5	USE OF ACCOUNTING OR POINT OF SALE SOFTWARE

BS6	OTHER

BS7	Business centre/Incubator/Community centre

BS8	Government programmes

BS9	Local NGO/Non-for-profit organisation

BS10	Family & Friends

BS10b	Peers working in similar business that you know

BS11	TV

BS12	Radio

BS13	Internet

BS14	Social Media (facebooketc)

BS15	Customers

BS16	Suppliers

BS16a	Printed media (newspaper, magazines, etc)

BS17	Other

Bs17a	If others, please specify

I1	I1.Are you using the Internet / Social media for business purposes

I_2	I.2 How important is the use of the Internet for your business activities?

I2a	I2 .How important is the use of Social Media (like Facebook) for your business

QI29	QI.29 How important is the use of the Internet / Social Media (like Facebook) f

I2	HOW DOES THE BUSINESS ACCESS THE INTERNET.....Fixed Broadband (ADSL or Fibre)?

I_2a	Fixed broadband (Fibre)

I3	HOW DOES THE BUSINESS ACCESS THE INTERNET.....Mobile Broadband (3G/ 4G, wireless

I4	HOW DOES THE BUSINESS ACCESS THE INTERNET.....Use Public Internet access: Intern

I_4a	Public wifi (e.g. hotspots)

I5	HOW DOES THE BUSINESS ACCESS THE INTERNET.....Other?

I6	WHAT DO YOU USE THE INTERNET FOR: SENDING AND RECEIVING EMAIL?

I7	WHAT DO YOU USE THE INTERNET FOR: TELEPHONING OVER THE INTERNET/ VOIP /SKYPE?

I8	WHAT DO YOU USE THE INTERNET FOR: GETTING INFORMATION ABOUT GOODS AND SERVICES?

I9	WHAT DO YOU USE THE INTERNET FOR: GETTING INFORMATION FROM GOVERNMENT ORGANISATI

I10	WHAT DO YOU USE THE INTERNET FOR: INTERACTING WITH GOVERNMENT ORGANISATIONS?

I11	WHAT DO YOU USE THE INTERNET FOR: INTERNET / ONLINE BANKING?

I12	WHAT DO YOU USE THE INTERNET FOR: E-COMMERCE (SELLING PRODUCT AND SERVICES ONLIN

I13	WHAT DO YOU USE THE INTERNET FOR: RECRUITMENT?

I14	WHAT DO YOU USE THE INTERNET FOR: STAFF TRAINING E-LEARNING?

I15	WHAT DO YOU USE THE INTERNET FOR: LOOKING FOR SUPPLIERS ONLINE?

I16	I16.How many orders does the business receive via the Internet in a month? (0 if

I17	I17.How often does the business order supplies online in a month? (0 if none)

I18	IT INCREASES OUR SALES VOLUME

I19	IT EXPOSES THE BUSINESS TO RISK AND FRAUD

I20	IT HELPS MY BUSINESS TO KEEP PACE WITH COMPETITION

I21	IT POSES A RISK TO THE REPUTATION OF MY BUSINESS

I22	IT HELPS TO WIDEN OUR SUPPLIER NETWORK

I23	IT HELPS TO IMPROVE STAFF SKILLS

I24	IT IS NOT WORTH IT. TOO EXPENSIVE

I25	IT HELPS TO UNDERSTAND OUR CUSTOMERS BETTER

I26	NONE OF MY CUSTOMERS ARE ON THE INTERNET

I27	IT PROVIDES IDEAS FOR NEW OR IMPROVED SERVICES

I30	WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Too expensive

I31	WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? No need

I32	WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Not available

I33	WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? I dont know how to use it

I34	WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Other

I34a	Other? Please specify:

I35	I35.Do you plan to use internet or Social media for you business in the future?

B1	B1.Does your business have a bank account?

B2	B2.What type of bank account

B3	B3.Does the business have a corporate credit Card

B4	B4.Does the business ever had a business loan from a Bank