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RIA

RIA ICT Access Survey 2017-2018

Africa, 2017 - 2018
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Reference ID
zaf-ria-rias-2017-2018-v1.1
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Research ICT Africa
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Research ICT Africa
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Created on
Jun 26, 2019
Last modified
Feb 25, 2022
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Data file: rias-2017-2018-business-v1

Cases: 4409
Variables: 274

Variables

C11
C11.How long have you been doing business with your most important customers
C12
C12.How does the business usually communicate with its customers - Mobile Phone
C13
C13.How does the business usually communicate with its customers - Land Line
C14
C14.How does the business usually communicate with its customers - Email
C15
C15.How does the business usually communicate with its customers - SMS
C16
C16.How does the business usually communicate with its customers - Fax
C17
C17.How does the business usually communicate with its customers - In person
C18
C18.How does the business usually communicate with its customers - Social Media
C18a
Others
C19
C19.What is the preferred mode of communication of the business with customers?
C20
C20.Do you offer your customers a credit line facility
FI1
FI1.How many working Fixed-line telephone connections does your business have?
FI2
FI2.Does the business have a Fax?
FI3
FI3.How important is the usage of a fixed-line phone for your business activitie
FI4
FI4.Why does this business not have a fixed land line?
Fi4a
If your business does not have a fixed line phone, why not? Too expensive?
Fi4b
If your business does not have a fixed line phone, why not? No need?
Fi4c
If your business does not have a fixed line phone, why not? Not available?
Fi4d
If your business does not have a fixed line phone, why not? Other?
Fi4e
FI4.Why does this business not have a fixed land line? [Other (specify)]
FI5
FI5.Do you plan to use it in the future?
M1
M1.Does the business Manager have a mobile ?
M1a
Does the business use mobile phones for business purposes?
M2
M2.How many employees have a mobile Phone
M2a
M2a.Are employees using their personal mobile phones for business purposes
M3
M3.Does the business compensate its employees for airtime used on personal phone
M4
M4.If your business does not use mobiles for business purposes, what is the main
M5
M5.Is your business planning to use mobile phones in future?
CO1
Does the business own any computers (PCs or Laptops)?
CO2
CO2.How many working Computers does your business have?
CO3
CO3.Does your company make use of Inventory Control Software/ Point of Sale Soft
CO4
CO4.Does your company use Accounting Software
CO5
CO5.Does the business have a working printer
CO6
Too expensive
CO7
No need
CO7b
Do not know who to use them
CO8
Other
BS1
HOW TO IMPROVE YOUR BUSINESS SKILLS?
BS2
HOW TO USE COMPUTERS FOR YOUR BUSINESSES
BS3
HOW TO SET UP A WEBPAGE
BS4
HOW TO SET UP A SOCIAL MEDIA
BS5
USE OF ACCOUNTING OR POINT OF SALE SOFTWARE
BS6
OTHER
BS7
Business centre/Incubator/Community centre
BS8
Government programmes
BS9
Local NGO/Non-for-profit organisation
BS10
Family & Friends
BS10b
Peers working in similar business that you know
BS11
TV
BS12
Radio
BS13
Internet
BS14
Social Media (facebooketc)
BS15
Customers
BS16
Suppliers
BS16a
Printed media (newspaper, magazines, etc)
BS17
Other
Bs17a
If others, please specify
I1
I1.Are you using the Internet / Social media for business purposes
I_2
I.2 How important is the use of the Internet for your business activities?
I2a
I2 .How important is the use of Social Media (like Facebook) for your business
QI29
QI.29 How important is the use of the Internet / Social Media (like Facebook) f
I2
HOW DOES THE BUSINESS ACCESS THE INTERNET.....Fixed Broadband (ADSL or Fibre)?
I_2a
Fixed broadband (Fibre)
I3
HOW DOES THE BUSINESS ACCESS THE INTERNET.....Mobile Broadband (3G/ 4G, wireless
I4
HOW DOES THE BUSINESS ACCESS THE INTERNET.....Use Public Internet access: Intern
I_4a
Public wifi (e.g. hotspots)
I5
HOW DOES THE BUSINESS ACCESS THE INTERNET.....Other?
I6
WHAT DO YOU USE THE INTERNET FOR: SENDING AND RECEIVING EMAIL?
I7
WHAT DO YOU USE THE INTERNET FOR: TELEPHONING OVER THE INTERNET/ VOIP /SKYPE?
I8
WHAT DO YOU USE THE INTERNET FOR: GETTING INFORMATION ABOUT GOODS AND SERVICES?
I9
WHAT DO YOU USE THE INTERNET FOR: GETTING INFORMATION FROM GOVERNMENT ORGANISATI
I10
WHAT DO YOU USE THE INTERNET FOR: INTERACTING WITH GOVERNMENT ORGANISATIONS?
I11
WHAT DO YOU USE THE INTERNET FOR: INTERNET / ONLINE BANKING?
I12
WHAT DO YOU USE THE INTERNET FOR: E-COMMERCE (SELLING PRODUCT AND SERVICES ONLIN
I13
WHAT DO YOU USE THE INTERNET FOR: RECRUITMENT?
I14
WHAT DO YOU USE THE INTERNET FOR: STAFF TRAINING E-LEARNING?
I15
WHAT DO YOU USE THE INTERNET FOR: LOOKING FOR SUPPLIERS ONLINE?
I16
I16.How many orders does the business receive via the Internet in a month? (0 if
I17
I17.How often does the business order supplies online in a month? (0 if none)
I18
IT INCREASES OUR SALES VOLUME
I19
IT EXPOSES THE BUSINESS TO RISK AND FRAUD
I20
IT HELPS MY BUSINESS TO KEEP PACE WITH COMPETITION
I21
IT POSES A RISK TO THE REPUTATION OF MY BUSINESS
I22
IT HELPS TO WIDEN OUR SUPPLIER NETWORK
I23
IT HELPS TO IMPROVE STAFF SKILLS
I24
IT IS NOT WORTH IT. TOO EXPENSIVE
I25
IT HELPS TO UNDERSTAND OUR CUSTOMERS BETTER
I26
NONE OF MY CUSTOMERS ARE ON THE INTERNET
I27
IT PROVIDES IDEAS FOR NEW OR IMPROVED SERVICES
I30
WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Too expensive
I31
WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? No need
I32
WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Not available
I33
WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? I dont know how to use it
I34
WHY DOES YOUR BUSINESS NOT HAVE INTERNET ACCESS? Other
I34a
Other? Please specify:
I35
I35.Do you plan to use internet or Social media for you business in the future?
B1
B1.Does your business have a bank account?
B2
B2.What type of bank account
B3
B3.Does the business have a corporate credit Card
B4
B4.Does the business ever had a business loan from a Bank
B5
B5.Was the business ever rejected FOR a business Loan from a Bank
B6
B6.Did you ever decide not to accept a loan from a Bank
B7
B7.Does the business have an overdraft with the bank
B8
B8.Have you purchased an insurance for your BUSINESS
B9
B9.Have you used Online banking : FOR BUSINESS PURPOSES
B10
B10.Have you used mobile phone banking : FOR BUSINESS PURPOSES
B11
BUSINESS DOES NOT NEED A BANK ACCOUNT
B12
BANKS WOULD NOT PROVIDE MY BUSINESS WITH AN ACCOUNT
B13
BANK ACCOUNTS ARE TOO EXPENSIVE TO MAINTAIN
B14
I DON’T UNDERSTAND THE FEES AND CHARGES
B15
I DO NOT TRUST BANKS WITH MY MONEY
B16
THE NEXT BRANCH IS TOO FAR AWAY
B17
OTHER
B17a
If other, please specify
T1
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Cash?
T2
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Cheque?
T3
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Credit Card?
T4
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Bank account transfer?
T5
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Online banking?
T6
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Mobile Money transfer?
T7
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Using post office?
T8
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Western union/MoneyGram
T9
HOW DOES THE BUSINESS TRANSACT FINANCIALLY.....Send money with someone
MM1
MM1.Does the business send or receive mobile money (eg mtn mobile money)
MM2
Paying employees
MM3
Paying insurance and pension fund contributions
MM4
Paying suppliers
MM5
Paying bills
MM6
Paying taxes
MM7
Receiving payments from customers
MM8
THE BUSINESS USES MOBILE MONEY FOR Other?
MM8a
If other, please specify
MM9
How often on average does this business make payments using mobile money?
MM10
How often on average does this business receive payments through mobile money?
MM11
Would this business send higher amounts if that was allowed?
MM12
Would this business receive higher mobile money amounts if that was allowed?
MM13
Mobile money is important for transactions with suppliers
MM14
Mobile money is important for transactions with customers
MM15
Mobile money helps this business to manage the cash flow
MM16
Mobile money did not make any difference in the way you conduct business
MM17
I trust that my business information are safe with mobile money service provi...
MM18
I first used mobile money privately and then discovered I could use it for bu...
MM19
I trust mobile money more than banks
MM20
Too expensive/I cannot afford
MM21
No need to use Mobile money
MM22
Not available in my area
MM23
I do not know what Mobile money is
MM24
Other
MM24a
If other, please specify
MM25
Is this business planning to use mobile money in the future?
F1
FIXED-LINE ACCESS AND USAGE
F2
MOBILE PHONE
F3
INTERNET ACCESS
F4
WATER, ELECTRICITY COSTS
F5
RENT, LAND TAXES MORTGAGE PAYMENTS
F6
SALARY AND WAGES
F7
INPUT COSTS / DIRECT COSTS (RAW MATERIALS AND OTHER INTERMEDIARY INPUTS OR GOODS
F8
F8.What is the Total Sales of your business ? (Turnover=total sales= revenues mo
F9
F9.What is the Net Profit of your business? (after tax) (Profit is what is left
F9a
F9a.Automatic calculation: revenue minus all expenses must be larger or equal t
F10
F10.What is the Total Value of fixed assets (vehicles, furniture, machinery) exc
F11
F11.What is the Value of the ICT equipment of your business (Computers, telephon
F12
F12.How much was invested during the last 12 months, (excluding investments into
F13
F13.How much was invested into ICT equipment during the last 12 months?
F14
F14.What is the AVERAGE amount owed by the business to suppliers in a month?
F15
F15.What is the AVERAGE amount owed by customers to the business in a month?
BC1
BC1.How do you rate the current performance of your business?
BC2
BC2.How do you expect your business to perform in 2018?
BC3
BC3.Do you plan to employ more or less in 2018?
BC4
BC4.Do you plan to invest more or less in 2018?
Posto
Posto
Latitude
Latitude
Longitude
Longitude
len
Total: 274
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