eThekwini Large and Medium Manufacturing Firm Survey 2013-2014
South Africa, 2013 - 2014
Get Microdata
Reference ID
zaf-beds-elmmfs-2002-2003-v1
Producer(s)
School of Built Environment and Development Studies, eThekwini Municipality, World Bank, Bureau of Market Research
Metadata
Created on
Feb 09, 2017
Last modified
May 14, 2020
Page views
86880
Downloads
2309
- Data files
- elmmfs-2013-2014-v1-s12
q1.21b2: Additional comments on the manner in which Munic deals with business qu (q1_21b2)
Data file: elmmfs-2013-2014-v1-s12
Overview
Valid:
0
Invalid:
0
Type:
Discrete
Decimal:
0
loc_start_pos:
282
loc_end_pos:
285
Width:
4
Range:
-4 - 2002
Format:
Numeric
Questions and instructions
Categories
| Value | Category |
|---|---|
| -3 | R.A. |
| 0 | No problem |
| 1 | Planning happens without firms in mind |
| 2 | Inefficiencies in building plan approvals |
| 3 | Expertise |
| 4 | Facelessness |
| 5 | Local gvt not aligned with national gvt |
| 6 | City wants business to internalize their problems |
| 7 | Export markets need to be developed |
| 8 | Inconsistency between depts |
| 9 | Generally positive once know who to contact |
| 11 | Service is average |
| 12 | See no initiative from the municipality |
| 13 | Service is very poor or unsatisfactory |
| 14 | Pbs not dealt with adequately & not helpful & nothing gets done |
| 15 | Even to answer the phone is a problem |
| 16 | Slow process in getting someone to deal with queries |
| 17 | unsatisfactory if do not know anyone on the inside |
| 18 | They do not improve local infrastructure & maintenance quickly |
| 19 | Must be more active and more participatory |
| 21 | Generally inefficient in dealing with queries |
| 22 | Generally inefficient |
| 23 | Municipality is very inefficient |
| 24 | Incompetent administration |
| 25 | Staff are very unprofessional |
| 26 | Sometimes there is too much red tape to get things done |
| 31 | Lack of experience & it is getting worse |
| 32 | Wrong or not qualified people get the job |
| 33 | Lack of understanding or knowledge of issues or of business |
| 34 | Staff are not trained properly |
| 35 | Very good at debt collection |
| 40 | Poor service |
| 41 | Turnover of staff a problem or no one to deal with consistently can be identified |
| 42 | Inaccessibility to someone who can help any time of the day |
| 43 | It takes too long for an issue to be addressed or slow to respond |
| 44 | Not getting closure on issues |
| 45 | Refunds take a very long time |
| 46 | There is still scope in improved service delivery |
| 47 | Staff lack skills |
| 48 | Difficult to access |
| 49 | Problems are not solved |
| 51 | Waste their time in terms or dealing with approval |
| 52 | Lack of ability to conceptualize urgency |
| 53 | Requires constant follow up |
| 55 | Administration response to queries is too slow |
| 56 | Perform very poorly in service delivery |
| 81 | Need to promote SA firms in tender |
| 91 | Corruption |
| 92 | Nepotism |
| 99 | DNK as do not get involved with them |
| 100 | Not dealt or no dealing with the Municipality or with Municipal departments |
| 110 | Taxi rank close by causing problems not dealt with |
| 111 | No problem as tries to assist |
| 112 | Verbally doing a good job |
| 113 | No problem as know who to deal with specifically in eThek |
| 115 | No problem and doing a good job |
| 200 | Est has received good services |
| 201 | Generally good |
| 202 | Queries were well handled |
| 203 | Efficient |
| 205 | Did sort out a specific problem |
| 300 | No communication about water cuts or no notice to business |
| 301 | Too long to respond |
| 302 | Very difficult to get the queries across |
| 305 | They do not deal with queries efficiently |
| 307 | Too long to respond |
| 310 | They must improve communication |
| 350 | The new SMS or e-mail system is efficient |
| 461 | There is still scope in improved service delivery incl in infrastructure |
| 462 | Staff do not show quality customer care |
| 463 | Arrogance from government staff |
| 464 | Not sure if requests are followed through |
| 1000 | None or no comment |
| 2001 | Seems to have improved |
| 2002 | Electricity and water department is fine |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Others
Notes
q1.21b2: Additional comments on the manner in which Munic deals with business queries