eThekwini Large and Medium Manufacturing Firm Survey 2013-2014
South Africa, 2013 - 2014
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Reference ID
zaf-beds-elmmfs-2002-2003-v1
Producer(s)
School of Built Environment and Development Studies, eThekwini Municipality, World Bank, Bureau of Market Research
Metadata
Created on
Feb 09, 2017
Last modified
May 14, 2020
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- Data files
- elmmfs-2013-2014-v1-s12
q1.21b1: manner in which eThekwini municipaltity deals with business queries (q1_21b1)
Data file: elmmfs-2013-2014-v1-s12
Overview
Valid:
0
Invalid:
0
Type:
Discrete
Decimal:
0
loc_start_pos:
278
loc_end_pos:
281
Width:
4
Range:
-3 - 2002
Format:
Numeric
Questions and instructions
Categories
| Value | Category |
|---|---|
| -3 | R.A. |
| 0 | No problem |
| 1 | Planning happens without firms in mind |
| 2 | Inefficiencies in building plan approvals |
| 3 | Expertise |
| 4 | Facelessness |
| 5 | Local gvt not aligned with national gvt |
| 6 | City wants business to internalize their problems |
| 7 | Export markets need to be developed |
| 8 | Inconsistency between depts |
| 9 | Generally positive once know who to contact |
| 11 | Service is average |
| 12 | See no initiative from the municipality |
| 13 | Service is very poor or unsatisfactory |
| 14 | Pbs not dealt with adequately & not helpful & nothing gets done |
| 15 | Even to answer the phone is a problem |
| 16 | Slow process in getting someone to deal with queries |
| 17 | unsatisfactory if do not know anyone on the inside |
| 18 | They do not improve local infrastructure & maintenance quickly |
| 19 | Must be more active and more participatory |
| 21 | Generally inefficient in dealing with queries |
| 22 | Generally inefficient |
| 23 | Municipality is very inefficient |
| 24 | Incompetent administration |
| 25 | Staff are very unprofessional |
| 26 | Sometimes there is too much red tape to get things done |
| 31 | Lack of experience & it is getting worse |
| 32 | Wrong or not qualified people get the job |
| 33 | Lack of understanding or knowledge of issues or of business |
| 34 | Staff are not trained properly |
| 35 | Very good at debt collection |
| 40 | Poor service |
| 41 | Turnover of staff a problem or no one to deal with consistently can be identified |
| 42 | Inaccessibility to someone who can help any time of the day |
| 43 | It takes too long for an issue to be addressed or slow to respond |
| 44 | Not getting closure on issues |
| 45 | Refunds take a very long time |
| 46 | There is still scope in improved service delivery |
| 47 | Staff lack skills |
| 48 | Difficult to access |
| 49 | Problems are not solved |
| 51 | Waste their time in terms or dealing with approval |
| 52 | Lack of ability to conceptualize urgency |
| 53 | Requires constant follow up |
| 55 | Administration response to queries is too slow |
| 56 | Perform very poorly in service delivery |
| 81 | Need to promote SA firms in tender |
| 91 | Corruption |
| 92 | Nepotism |
| 99 | DNK as do not get involved with them |
| 100 | Not dealt or no dealing with the Municipality or with Municipal departments |
| 110 | Taxi rank close by causing problems not dealt with |
| 111 | No problem as tries to assist |
| 112 | Verbally doing a good job |
| 113 | No problem as know who to deal with specifically in eThek |
| 115 | No problem and doing a good job |
| 200 | Est has received good services |
| 201 | Generally good |
| 202 | Queries were well handled |
| 203 | Efficient |
| 205 | Did sort out a specific problem |
| 300 | No communication about water cuts or no notice to business |
| 301 | Too long to respond |
| 302 | Very difficult to get the queries across |
| 305 | They do not deal with queries efficiently |
| 307 | Too long to respond |
| 310 | They must improve communication |
| 350 | The new SMS or e-mail system is efficient |
| 461 | There is still scope in improved service delivery incl in infrastructure |
| 462 | Staff do not show quality customer care |
| 463 | Arrogance from government staff |
| 464 | Not sure if requests are followed through |
| 1000 | None or no comment |
| 2001 | Seems to have improved |
| 2002 | Electricity and water department is fine |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.