| Value | Category |
|---|---|
| -4 | Missing data |
| -3 | Refused to answer |
| -2 | Not applicable |
| -1 | Don't know |
| 1 | Getting pension paid into a bank account |
| 2 | Getting a new power of attorney |
| 3 | Grant stops when not collected |
| 4 | Office runs out of money |
| 5 | No back pay |
| 6 | New ID book |
| 7 | Officers unhelpful/rude |
| 8 | Not paid on time |
| 9 | Others (specify) |