| Value | Category |
|---|---|
| Cant afford to pay | |
| Dispute around incorrect billing/metering | |
| Dispute over who should pay | |
| Dissatisfied with service received | |
| Dont receive bills | |
| Other (specify) | |
| Others arent paying | |
| Payment systems not working | |
| Should be free | |
| q1_18_arrears_reason |