| Value |
Category |
| 1 |
Bank Charges / Service Fees |
| 2 |
Interest rates |
| 3 |
Minimum balance amount |
| 4 |
Personal information required to open account |
| 5 |
Accessibility to loans |
| 6 |
Flexibility in transactions |
| 7 |
Technology available |
| 8 |
Opening time |
| 9 |
Location of branch / bank |
| 10 |
ATM / Cashpoint close to where I live |
| 11 |
ATM / Cashpoint close to my workplace |
| 12 |
Local Zambian bank |
| 13 |
Foreign / international bank |
| 14 |
Personal services |
| 15 |
Attitude of staff |
| 18 |
Accessibility to money when one needs it |
| 19 |
Appearance of the bank |
| 20 |
Reliability / trustworthiness / stability / credibility of t |
| 21 |
Reputation of the bank |
| 22 |
Bank conditions / procedures |
| 24 |
Customer profile of the bank |
| 25 |
Availability of credit facilities |
| 26 |
Quality / efficiency / rapidity of service |
| 27 |
Availability of balance statement |
| 28 |
Financial security |
| 29 |
Possibility of having foreign account |
| 30 |
Familiarity with the bank |
| 31 |
Must have a personal contact in the bank |
| 32 |
Period of time the bank has been in operation |
| 33 |
Assistance in banking transactions |
| 34 |
Recommendation by other people |
| 35 |
Investment opportunity |
| 36 |
Variety of products offered |
| 37 |
Amount of taxes |
| 95 |
Others |
| 98 |
Do not know |
| 99 |
Not specified |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.