Value |
Category |
1 |
Bank Charges / Service Fees |
2 |
Interest rates |
3 |
Minimum balance amount |
4 |
Personal information required to open account |
5 |
Accessibility to loans |
6 |
Flexibility in transactions |
7 |
Technology available |
8 |
Opening time |
9 |
Location of branch / bank |
10 |
ATM / Cashpoint close to where I live |
11 |
ATM / Cashpoint close to my workplace |
12 |
Local Zambian bank |
13 |
Foreign / international bank |
14 |
Personal services |
15 |
Attitude of staff |
18 |
Accessibility to money when one needs it |
19 |
Appearance of the bank |
20 |
Reliability / trustworthiness / stability / credibility of t |
21 |
Reputation of the bank |
22 |
Bank conditions / procedures |
24 |
Customer profile of the bank |
25 |
Availability of credit facilities |
26 |
Quality / efficiency / rapidity of service |
27 |
Availability of balance statement |
28 |
Financial security |
29 |
Possibility of having foreign account |
30 |
Familiarity with the bank |
31 |
Must have a personal contact in the bank |
32 |
Period of time the bank has been in operation |
33 |
Assistance in banking transactions |
34 |
Recommendation by other people |
35 |
Investment opportunity |
36 |
Variety of products offered |
37 |
Amount of taxes |
95 |
Others |
98 |
Do not know |
99 |
Not specified |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.